khel92 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how khel92 ("khel92", "we", "us", "our"), the operator of the online betting and casino platform at khel92.vip ("Platform"), collects, processes, stores, and protects personal data relating to users ("you", "your") who access or use the Platform. khel92 is committed to protecting your privacy and handling your personal information in a transparent, secure, and lawful manner.

By registering on, accessing, or using any part of the khel92 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform immediately.

This Policy should be read in conjunction with the khel92 Terms & Conditions, which govern your overall use of the Platform and are incorporated into this Policy by reference.

2. Data Controller

For the purposes of this Policy, khel92 acts as the data controller in respect of personal data collected from users via the Platform. As data controller, khel92 determines the purposes for which and the manner in which personal data is processed. Questions, requests, and complaints relating to the processing of personal data may be directed to khel92 via the contact details set out in Section 17 of this Policy.

3. Data We Collect

khel92 collects the following categories of personal data from users of the Platform:

3.1 Identity Data

• Full legal name as registered on your account
• Date of birth (for age verification purposes)
• Pakistani CNIC number (where KYC verification is required)
• Copies of identity documents submitted for verification

3.2 Contact Data

• Pakistani mobile number (primary account identifier)
• Email address (where provided)
• City or region within Pakistan (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)

3.3 Financial Data

• JazzCash and Easypaisa mobile wallet identifiers
• Bank account details or IBAN where bank transfer is used
• Card details (partial, tokenised — khel92 does not store full card numbers)
• Transaction history: deposits, withdrawals, and account balance records

3.4 Technical Data

• IP address and device identifiers
• Browser type and version, operating system
• Session data: login times, session duration, pages visited
• Cookies and similar tracking technologies (see Section 10)

3.5 Gaming & Betting Data

• Bet history, game history, and wager amounts
• Sports markets accessed, casino games played, and slots spun
• Bonus and promotion usage records
• Responsible gaming tool settings (deposit limits, self-exclusion status)

3.6 Communications Data

• Records of communications with khel92 support via live chat or email
• Support ticket history and complaint records

4. How We Collect Your Data

khel92 collects personal data through the following means:

• Direct provision: Information you provide during account registration, KYC verification, support interactions, or when updating your account settings.
• Automated collection: Technical and usage data collected automatically through cookies, log files, and session tracking as you use the Platform.
• Payment processors: Transaction data received from JazzCash, Easypaisa, and other payment providers upon completion of deposit or withdrawal transactions.
• Identity verification providers: Where khel92 uses third-party KYC services to verify identity documents, data may be processed by those providers on our behalf.
• Analytics providers: Aggregated, non-personally-identifiable usage data collected through platform analytics tools used to improve the khel92 user experience.

5. Legal Basis for Processing

khel92 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and khel92 — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering obligations and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of Platform services — where such interests are not overridden by your data protection rights.
• Consent: Where khel92 requests your consent for specific processing activities (such as marketing communications), that consent forms the legal basis. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Data

khel92 uses the personal data it collects for the following purposes:

• Creating and managing your khel92 account
• Processing deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other methods
• Verifying your identity and age in compliance with responsible gaming obligations
• Delivering sports betting, casino, slots, and other gaming services
• Administering bonuses, promotions, and loyalty programmes
• Preventing, detecting, and investigating fraud, money laundering, and other prohibited activities
• Monitoring and enforcing responsible gaming commitments, including self-exclusion and deposit limit enforcement
• Communicating with you regarding your account, transactions, and support queries
• Sending promotional communications where you have consented to receive them
• Complying with applicable legal and regulatory obligations
• Improving the performance, security, and user experience of the khel92 Platform

7. Sharing Your Data

khel92 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. khel92 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, banking partners, and card processors, for the purpose of processing your financial transactions.
• KYC and identity verification providers: Third-party services used to verify the identity and age of account holders.
• Game providers: Software providers (such as Evolution, Pragmatic Play, and others) who supply casino and slot games may receive limited technical data necessary to deliver the games.
• Technology and hosting providers: Infrastructure, cloud hosting, and security service providers that process data on khel92's behalf under strict data processing agreements.
• Law enforcement and regulatory authorities: Where required by law, court order, or regulatory obligation, khel92 may disclose personal data to relevant governmental or law enforcement authorities.
• Professional advisers: Legal counsel, auditors, and other professional advisers where necessary for legal compliance, dispute resolution, or business operations.

All third parties with whom khel92 shares personal data are required to process that data in accordance with applicable privacy standards and are prohibited from using your data for any purpose other than those specified in their agreement with khel92.

8. International Data Transfers

khel92 operates internationally and your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, khel92 takes appropriate measures to ensure that your data receives an adequate level of protection, including contractual safeguards and data processing agreements with recipient organisations. By using the Platform, you consent to the transfer of your personal data internationally as described in this Policy.

9. Data Retention

khel92 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specifically:

• Account data is retained for the duration of your account's active status and for a period of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction data is retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected via cookies may be retained for shorter periods — typically 13 months — depending on the specific cookie type.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

10. Cookies & Tracking Technologies

khel92 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session continuity after login, and gather analytical data that helps us improve the Platform. The types of cookies used by khel92 include:

• Essential cookies: Required for the Platform to function correctly — including session management, login persistence, and security features. These cannot be disabled without affecting Platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised data about how users interact with the Platform, helping us understand usage patterns and improve performance.
• Functional cookies: Used to remember your preferences (such as language settings or responsible gaming tool configurations) to personalise your experience on khel92.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in and use the Platform. For detailed information on the specific cookies used, please contact support via the details in Section 17.

11. Security Measures

khel92 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and khel92 servers
• Encrypted storage of sensitive data, including passwords (stored as salted hashes, never in plain text)
• Access controls ensuring that personal data is accessible only to khel92 personnel who require it for their role
• Regular security audits and vulnerability assessments of the Platform and its infrastructure
• Two-factor authentication options available for all khel92 account holders

While khel92 takes all reasonable precautions, no data transmission over the internet or electronic storage method is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, khel92 will notify affected users in accordance with applicable requirements.

12. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by khel92:

• Right of access: You may request a copy of the personal data khel92 holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to khel92's legal obligations to retain certain records.
• Right to restrict processing: You may request that khel92 restricts the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, commonly used format.
• Right to object: You may object to processing based on legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact khel92 via live chat or at the support email address in Section 17. khel92 will respond to all valid requests within a reasonable timeframe. Identity verification may be required before khel92 can action a data rights request.

13. Children's Privacy

The khel92 Platform is strictly intended for users who are 18 years of age or older. khel92 does not knowingly collect personal data from individuals under the age of 18. If you believe that khel92 has inadvertently collected personal data from a minor, please contact us immediately using the details in Section 17 and we will take prompt steps to delete such data and close any associated account. 🔞 18+ only.

14. Third-Party Links

The khel92 Platform does not contain links to external third-party websites for commercial or referral purposes. If the Platform ever contains links to third-party content for informational purposes, khel92 is not responsible for the privacy practices or content of those third-party sites. You should review the privacy policy of any third-party site you visit independently of this Policy.

15. Responsible Gaming & Data

khel92 processes certain personal data specifically in connection with its responsible gaming obligations. This includes monitoring your gaming patterns to identify signs of problem gambling behaviour, enforcing self-exclusion orders, applying and monitoring deposit limits, and contacting you where there are welfare concerns. This processing is carried out in the interests of player protection and forms part of khel92's commitment to responsible gaming. Full details of the responsible gaming tools available to you are published at khel92.vip/responsible-gaming.

16. Changes to This Policy

khel92 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The "Last Updated" date at the top of this page will be revised to reflect any changes. Where changes are material, khel92 will provide notice to registered users via the Platform or by notification to your registered contact details. Continued use of the Platform following notification of changes constitutes acceptance of the updated Policy.

17. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by khel92, please contact our support team:

• Live Chat: Available 24/7 from within your khel92 account — fastest response channel
• Support Email: [email protected] (displayed as plain text — not a clickable link)
• Response Time: Privacy-related email queries responded to within 2 hours during Pakistani business hours (PKT). For urgent data protection matters, please use live chat.

By continuing to use khel92, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. 🔞 18+ only. Play responsibly and follow your local laws.